Customer Service and New Client Acquisitions Specialist

1 week ago


Sydney, New South Wales, Australia AFL Recruitment Full time

We are seeking an experienced Customer Service and New Client Acquisitions Specialist to join our team at AFL Recruitment. This is a key role in which you will be the first point of contact for new clients, providing exceptional customer service and ensuring a seamless experience from initial inquiry to solicitor allocation.

The ideal candidate will have minimum 12 months of experience working in a busy phone-based customer service role, preferably in a legal setting. They must possess outstanding communication skills, be patient and empathetic, and have a strong attention to detail. Microsoft Office proficiency and fast typing/data entry speed are also essential.

This is an excellent opportunity to progress your career with a top law firm in Sydney. The successful candidate can expect a competitive salary range of $55,000-$75,000 per annum, commensurate with experience.

A vibrant and supportive work environment, opportunities for growth and development, and a chance to work with a reputable law firm make this a sought-after position.

  • Key responsibilities include:
  • Providing exceptional customer service and responding to new client inquiries via phone
  • Conducting initial fact-finds and assessing client needs
  • Allocating solicitors to best suit client requirements and arranging meetings
  • Providing back-up administration support to lawyers as needed

A keen interest in the legal industry and a genuine passion for delivering exceptional client experiences are highly desirable qualities in the ideal candidate. If you are a motivated and organized individual with a customer-centric approach, we encourage you to apply for this exciting opportunity.



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