Customer Service and New Client Acquisitions Specialist
1 week ago
We are seeking an experienced Customer Service and New Client Acquisitions Specialist to join our team at AFL Recruitment. This is a key role in which you will be the first point of contact for new clients, providing exceptional customer service and ensuring a seamless experience from initial inquiry to solicitor allocation.
The ideal candidate will have minimum 12 months of experience working in a busy phone-based customer service role, preferably in a legal setting. They must possess outstanding communication skills, be patient and empathetic, and have a strong attention to detail. Microsoft Office proficiency and fast typing/data entry speed are also essential.
This is an excellent opportunity to progress your career with a top law firm in Sydney. The successful candidate can expect a competitive salary range of $55,000-$75,000 per annum, commensurate with experience.
A vibrant and supportive work environment, opportunities for growth and development, and a chance to work with a reputable law firm make this a sought-after position.
- Key responsibilities include:
- Providing exceptional customer service and responding to new client inquiries via phone
- Conducting initial fact-finds and assessing client needs
- Allocating solicitors to best suit client requirements and arranging meetings
- Providing back-up administration support to lawyers as needed
A keen interest in the legal industry and a genuine passion for delivering exceptional client experiences are highly desirable qualities in the ideal candidate. If you are a motivated and organized individual with a customer-centric approach, we encourage you to apply for this exciting opportunity.
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