Travel Coordinator

2 weeks ago

Balcatta, Western Australia Sodexo Full time
Job Summary

We are seeking a highly skilled Travel Coordinator to join our team at Sodexo in our Balcatta office. As a Travel Coordinator, you will be responsible for booking flights and accommodation for Sodexo employees and contractors traveling to various sites across the Pilbara region.

Main Responsibilities
  • Book flights and accommodation for Sodexo employees and contractors in line with client requirements and timeframes.
  • Manage charter and commercial flight bookings, adapting to navigate between multiple travel booking systems.
  • Provide exceptional customer service and support to ensure a positive customer experience.
  • Complete compliance checks prior to booking travel in line with policy requirements.
  • Handle travel inquiries and escalations, responding in a timely and professional manner.
  • Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency.
  • Communicate effectively with peers and leaders to identify and prioritize issues.
  • Support the coordination of discrepancy and flight no-show reporting.
  • Educate and support customers to ensure Travel Policy guidelines are understood and adhered to.
Requirements
  • Previous experience booking travel, preferably via Amex and/or Inflight.
  • Experience using Microsoft Systems, Office, and D365 CRM, preferable.
  • Excellent customer service skills and a customer-centric attitude.
  • Confident and positive communication skills with a friendly, proactive approach.
  • Ability to prioritize effectively and work in a high-pressure environment.
  • Ability to navigate systems with efficiency while maintaining high levels of accuracy.
  • Strong team player.

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