Travel Coordinator

2 weeks ago

Balcatta, Western Australia Sodexo Full time
Travel Coordinator Job Description

We are seeking a highly skilled Travel Coordinator to join our team at Sodexo. The successful candidate will be responsible for booking flights and accommodation for Sodexo employees and contractors traveling to various sites across the Pilbara region.

The ideal candidate will have previous experience booking travel, preferably via Amex and/or Inflight, and be proficient in using Microsoft Systems, Office, and D365 CRM. Excellent customer service skills and a customer-centric attitude are essential for this role.

The Travel Coordinator will work in a fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination. The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills, and have the ability to work independently and communicate with stakeholders at all levels.

Main Responsibilities:

  • Book flights and accommodation for Sodexo employees and contractors
  • Collaborate and work in alignment with client requirements, timeframes, and systems
  • Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems
  • Provide excellent customer service and support to ensure a positive customer experience
  • Complete relevant compliance checks prior to booking travel in line with policy requirements
  • Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines
  • Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency
  • Communicate effectively with peers and leaders to ensure issues are identified and prioritized accordingly
  • Support the coordination of discrepancy and flight no-show reporting
  • Educate and support customers to ensure Travel Policy guidelines are understood and adhered to
  • Support critical site-based travel at weekends as per roster schedule

Qualifications:

  • Previous experience booking travel, preferably via Amex and/or Inflight
  • Experience using Microsoft Systems, Office, and D365 CRM, preferable
  • Excellent customer service skills and a customer-centric attitude
  • Confident and positive communication skills with a friendly proactive approach
  • Ability to prioritize effectively and work in a high-pressure environment
  • Ability to navigate systems with efficiency while maintaining high levels of accuracy
  • Strong team player

Why Choose Sodexo?

Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

How to Apply:

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability. One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.

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