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Customer Experience Manager

2 months ago

North Wollongong, New South Wales, Australia Dan Murphy's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Lead and motivate a team of sales associates to deliver a world-class customer experience
  • Develop and implement strategies to increase customer loyalty and drive sales growth
  • Collaborate with store managers to achieve sales targets and improve store performance
  • Provide coaching and mentoring to sales associates to improve their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Proven experience in a customer-facing role, preferably in a retail environment
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance