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Store Manager

1 month ago

Wollongong, New South Wales, Australia Dymocks Full time

As a Store Manager at Dymocks, you will be responsible for leading a team of knowledgeable and passionate sales professionals to deliver exceptional customer service and drive sales growth.

You will have a deep understanding of the book, gift, and stationery market and be able to promote and sell our extensive range of products to customers. Your passion for learning and staying up-to-date with new releases and trends will enable you to provide expert advice and recommendations to customers.

Key responsibilities will include:

  • Achieving store sales budgets and targets
  • Building a culture of sales performance within the store
  • Establishing and achieving profitability and sales goals
  • Identifying new sales opportunities and providing ongoing coaching and support to employees
  • Managing inventory, including stock ordering, returns, and close management of aged stock
  • Leading the team by demonstrating and embodying highly developed sales skills and leadership behaviours
  • Recruitment and onboarding of new store employees
  • Providing training and development opportunities to support achievement of objectives and Store succession plan
  • Ensuring that contingency plans are in place to manage unplanned interruptions to business
  • Monitoring and maintaining company-mandated processes and procedures throughout the store
  • Maximising the outcomes of national marketing programs, developing and implementing local store marketing and events
  • Monitoring and managing store compliance activities, audit and operational expenses
  • Reporting to the business on achievements and future initiatives