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FBO and Charter Operations Coordinator

2 months ago

Adelaide, South Australia Regional Express Holdings Limited Full time

**Job Summary**

Regional Express Holdings Limited is seeking a highly skilled and experienced FBO and Charter Coordinator to join our team at Adelaide Airport. As a key member of our operations team, you will be responsible for managing the end-to-end FBO charter process, including acceptance, pricing, staffing, and coordination onsite for arrival and departing aircraft.

**Key Responsibilities**

  • Be the primary contact for the Adelaide Fixed Based Operation (FBO)
  • Manage the FBO charter process, including acceptance, pricing, staffing, and coordination onsite for arrival and departing aircraft
  • Support the management of existing client contracts, including developing strong client relationships and actively supporting new client opportunities
  • Investigate any safety-related or dangerous goods-related incidents and implement corrective action or procedures in conjunction with the Rex Group Safety Department
  • Assist in the coordination and execution of Rex Group charter requirements for schedule and ad-hoc services
  • Monitor and manage the performance of FBO and charter operations, including providing administrative support
  • Complete Ground Operations training to upskill ground handling personnel, engineering, outports, and third-party contractors
  • Assist the Adelaide Airport Manager with other duties as required

**Requirements**

  • Previous airline experience is essential
  • Eligibility to hold an ASIC (Aviation Security Identity Card)
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor
  • Strong problem-solving skills and the ability to handle challenging situations
  • Detail-oriented with good organizational skills to manage multiple customer inquiries simultaneously
  • Ability to work in a team environment and a commitment to on-time performance
  • Previous customer service experience is mandatory
  • Able to work shift work, including early starts, evenings, and weekend work
  • A strong work ethic, with the ability to work well within a diverse community of highly motivated stakeholders
  • Proficiency with computer productivity applications, such as Microsoft Office (advanced IT skills would be highly regarded)
  • Ability to work unsupervised