Transformative Customer Experience Specialist
18 hours ago
Our council is embarking on a significant transformation journey to become a truly customer-centric organisation.
About the RoleWe are seeking an exceptional Customer Connect Officer to play a key part in this transformation. This role involves providing high-quality services and support for our community.
As a strong communicator with excellent problem-solving skills, you will work across multiple channels, focusing primarily on phone-based interactions within a contemporary contact centre environment.
We are looking for someone who is passionate about delivering outstanding customer experiences in a fast-paced environment where learning and development are highly valued.
The Ideal Candidate- Able to work flexibly with hybrid working arrangements after initial training
- Keen to continuously learn and develop their skills in a dynamic environment
- A team player who can thrive in a collaborative setting
We offer a range of benefits that support your wellbeing and career growth:
- Generous parental leave entitlements
- Active learning and development opportunities
- A vibrant office location with cafes, retail, and restaurants
- 12 RDOs per year
Our Organisation
We serve over 170,000 people in Melbourne's inner-eastern suburbs, creating an environment where our staff thrive professionally and personally.
We pride ourselves on innovation and excellence, investing significantly in technology and innovation improvements to provide exceptional service to our customers.
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