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Customer Experience Transformation Specialist
3 weeks ago
Our ideal candidate will be a skilled professional with expertise in designing and delivering customer-centric solutions.
Key Responsibilities:- We are seeking a highly motivated individual to design, develop, and implement innovative solutions that enhance customer experience and operational efficiency.
- The successful consultant will partner with clients to create tailored CX transformation strategies and roadmaps.
- They will translate business requirements into scalable technical solutions and articulate product features across various channels.
- The candidate will work closely with vendors and internal sales teams on customer tenders and demonstrations.
- They will also implement and support changes to CX platforms and troubleshoot complex technical issues.
- 3-5+ years of experience in CX, Contact Centre, or digital transformation consulting is required.
- The ideal candidate will have hands-on experience working within a Call Centre environment.
- Practical knowledge of Cloud Contact Centre platforms and On-Prem solutions is essential.
- Experience with customer engagement analytics and Workforce Optimisation tools is a plus.
- Certification in vendor technologies is preferred but not mandatory.
- Excellent written and verbal communication skills are crucial for success in this role.
- A passion for innovation and delivering exceptional customer outcomes is a must.
- Self-motivation and a get-it-done attitude are essential for this fast-paced environment.
- Commercial awareness and the ability to connect CX improvements with business KPIs are vital.
- Strong problem-solving and analytical thinking abilities are necessary for success.
- Proven ability to deliver projects in a fast-paced environment is highly desirable.
