Transforming Airport Experiences

5 days ago

Melbourne, Victoria, Australia beBeeExperience Full time $120,000 - $160,000
Customer Experience Transformation Specialist

Unlock the potential of our airport experience by joining our team as a Customer Experience Transformation Specialist. In this exciting new role, you will have the opportunity to identify and implement innovative solutions to enhance the customer experience for Jetstar customers.

This challenging position requires a strong understanding of customer needs and expectations, as well as excellent communication and project management skills. You will be responsible for collaborating with internal stakeholders to develop and execute a refreshed airport customer experience strategy, as well as leading cross-functional teams to prioritize and deliver innovation, technology, and digital initiatives.

Key qualifications include:

  • Tertiary qualifications in aviation or a related discipline (desired)
  • Demonstrated experience within the aviation and/or travel-related industry
  • Professional certifications in areas such as Lean Six Sigma, Agile Project Management, or Customer Service and Technology

As a valued member of our team, you will enjoy a range of benefits, including heavily discounted fares to destinations worldwide, as well as access to a comprehensive training program. We encourage diversity and aim to create an inclusive environment where employees feel valued, respected, and enabled.

Join us on our journey to transform the airport experience and take advantage of this unique opportunity to make a real impact.

About Us

We are a dynamic airline operating over 3,000 flights per week to nearly 40 destinations across Australia, New Zealand, Asia, and the Pacific. Our fleet comprises state-of-the-art aircraft, and we offer a range of exciting opportunities for professionals looking to advance their careers.

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