Customer Experience Transformation Specialist

5 days ago

Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $140,000

Customer Experience Transformation Specialist

Join us in shaping the future of customer service with innovative solutions and cutting-edge technology.

The position we are seeking to fill involves driving transformation within contact centers across government agencies nationwide. As a strategic advisor, you will leverage your expertise to guide organizations in adopting Service Cloud Voice, streamlining operational costs, and enhancing customer experiences through AI-driven automation and digital self-service platforms.

About this Role:

  • Drive adoption of Service Cloud Voice across public sector organizations, focusing on contact center transformation.
  • Manage complex sales cycles from prospecting to close using a consultative and value-based approach.
  • Collaborate with Solution Engineers, Industry Specialists, and Customer Success teams to create tailored service solutions.
  • Establish relationships with key decision-makers at local, state, and federal levels.
  • Stay abreast of market trends, particularly those influencing customer service and agent enablement through AI and automation.
  • Represent our organization at industry events, roundtables, and stakeholder engagements.

Your Background:

  • Proven success as an Account Executive or similar sales role in SaaS or enterprise technology.
  • Deep understanding of the contact center environment, including emerging trends in voice, digital channels, agent enablement, and AI.
  • Recognized subject matter expert in customer service transformation, capable of influencing and educating both internally and externally.
  • Experience selling into the public sector or strong knowledge of government processes and buying cycles.
  • Ability to drive cross-functional collaboration with solution engineers, product teams, and customer success.
  • Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels.

What We Offer:

  • Join a global leader consistently ranked among the best places to work.
  • Contribute to impactful projects that make a real difference in public policy, transparency, and service delivery.
  • Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.
  • Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.
  • Wellness Allowance: A monthly allowance to support your wellbeing.
  • Flexible Leave Policies: Including parental leave and flexible time-off arrangements.
  • Perks and Discounts: Access to exclusive discounts and additional employee benefits.

Equal Opportunity Employer: We believe in equality for all and strive to create an inclusive workplace free from discrimination. Our policy applies to current and prospective employees, in all locations. Recruiting, hiring, and promotion decisions are fair and based on merit.

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