Service Delivery Director

1 week ago

Cairns City, Queensland, Australia Tradewind Australia Full time

Tradewind Australia

We are seeking a highly skilled Service Delivery Director to lead our operations in the North Region. The successful candidate will be responsible for ensuring the delivery of excellent practice and efficient management of delegated programs, specifically non-family based residential care services.

The role operates highly autonomously and is expected to be the key decision maker for their area/programs and must ensure strong relationships with all senior stakeholders, presenting as a proactive and positive ambassador for the organisation.

Key Responsibilities:

  • Proactively lead and motivate staff to continuously improve their performance and development, service delivery, operational efficiencies, and partnerships.
  • Manage all aspects of service delivery within the area to the Human Services Quality Framework (HSQF) Standards.
  • Maintain adherence to all requirements and objectives listed in service agreements and contracts.
  • Work with Finance to set, implement and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintained.
  • Work with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively.
  • Initiate and develop strong purposeful collaborative partnerships with key stakeholders including (but not limited to); government departments, local elected members, NGOs and the private sector.
  • Actively innovate, improve practice methodology, internal processes, and systems of undertaking business within the organisation.
  • Assist in strategic planning and identifying growth opportunities (including grants and tenders) and assist in their implementation.
  • Ensure the timely and accurate completion of administrative duties such as progress reports, finance documentation and business case submissions in line with legislative, procedural and contractual requirements.
  • Maintain a strong knowledge of and adhere to organisations' practice frameworks, values, policies and procedures and relevant legislation.
  • Take part in the on-call duty roster and complete other duties as directed.

About You:

The ideal candidate will have:

  • A tertiary qualification – ideally a Bachelor in Human Services
  • Experience within Child protection
  • Strong leadership skills including at least 5 years management experience
  • A resilient approach to problem solving
  • Be confident in your own strengths and skillset
  • Solid understanding of out of home care sector
  • Strong ability to have those tough work related conversations
  • Experience with change management

Earnings: $120,000 - $150,000 per annum, depending on experience.

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