Product Support Expert

2 days ago


Sydney, New South Wales, Australia Iress Full time
Xplan Financial Planning Product Support Expert Role

This is a great opportunity to join Iress, a leading Australian technology company, as a Product Support Expert - Financial Services. Your key responsibility will be to provide high-quality customer support to our clients using Xplan.

About the Role at Iress

Iress is a prominent technology company in Australia, employing over 2,000 people across various locations. Our goal is to enhance people's performance through innovative technology solutions.

Your Key Responsibilities:
  • Offer outstanding customer support to our clients using Xplan
  • Document and log client incidents and requests
  • Analyse incident data and utilise strong verbal and written skills to deliver superior customer service
  • Collaborate with internal teams to obtain and assess necessary incident information and identify feasible solutions
What We're Seeking:
  • Desirable qualifications in Financial Planning, Economics, or Finance
  • Exceptional verbal and written communication skills
  • Robust problem-solving skills and methodology
  • A team-oriented individual willing to share ideas and knowledge

As a Product Support Expert - Financial Services, you will have the opportunity to work with diverse clients, including major financial institutions. You will also have the chance to refine your analytical and troubleshooting abilities, and continuously expand your understanding of our products and related industry aspects.

We estimate the annual salary for this position to be approximately $80,000-$100,000, based on experience.



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