Business Application Manager with a Focus on Continuous Improvement and Innovation

3 weeks ago


Perth, Western Australia Capgemini Full time
About the Role

We are seeking an experienced Business Application Manager to join our team in Capgemini. As a Business Application Manager, you will play a critical role in ensuring the delivery of high-quality services to our clients.

Key Responsibilities:
  • Servicing Client Applications: Ensure that client business application systems are maintained and supported to achieve efficient and effective delivery of services aligned to contractual obligations (Service Levels, KPIs, etc.).
  • Application Configuration and Upgrades: Manage application configuration and upgrades, problem analysis and resolution for complex application problems, in conjunction with clients and external application or service providers as needed.
  • Problem Analysis and Resolution: Define, develop, and provide application problem analysis and resolution services for complex application problems in conjunction with clients and application suppliers.
  • Process Implementation and Compliance: Implement robust procedures and processes within the service delivery team and ensure proactive application management to drive down the reactive and unpredictable element, achieving a higher throughput of application issues.
  • Application Functionality and Performance: Improve application functionality and performance and provide suggestions for system and business improvement.
About Our Team

Our Applications Managed Services team helps clients create more value for their business and improve efficiency through IT Systems. We provide highly industrialized services underpinned by robust SLAs, based on industry-standard best practices, and delivered by a cost-effective mix of onshore, nearshore, and offshore resources.

About You

We are looking for a Techno-functional Service Delivery Manager with expertise in .Net/AWS/Integration or Infrastructure. The ideal candidate will have experience in managing and assuring the qualities of delivery to the client, identifying, mitigating, and monitoring risks and issues in the delivery.

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus additional benefits including:

  • A comprehensive training program to enhance your skills and knowledge.
  • A collaborative and dynamic work environment.
  • Ongoing career development opportunities.


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