Business Process Improvement Specialist

3 weeks ago


Perth, Western Australia City of Stirling Full time

About the Position


City of Stirling seeks an experienced Business Improvement Specialist to join our Community Safety team. This permanent full-time position is responsible for developing and implementing a holistic business improvement program across the business unit, ensuring effective and consistent service delivery for our customers.



Key Responsibilities



  • Lead the review, development and implementation of a suite of tools to enhance service delivery
  • Drive the growth in business improvement capability across the Community Safety Team
  • Use DMAIC problem-solving methodologies to identify areas of improvement and potential projects or initiatives
  • Conduct research to provide high-level reports and presentations to senior management
  • Facilitate internal workshops and events related to business improvement
  • Leverage learning's and root-cause analysis to facilitate continuous improvement


About You


The following qualifications and experience are highly desired:



  • Proven experience in a similar role and relevant qualification in project management, business improvement or equivalent
  • Highly motivated with a proactive, solution-focused approach
  • Sound knowledge and understanding of best practice principles
  • Ability to research, analyse and apply effective data-driven problem-solving strategies
  • Ability to work autonomously and an active team player
  • Lean Six Sigma Black Belt Certification


What We Offer


The City of Stirling offers a range of benefits, including flexibility in work arrangements, free parking and public transport access, and a range of other benefits to support work-life balance and employee well-being.



To be Eligible


You will need to provide or have the ability to obtain the following:



  • A copy of your Australian driving licence
  • National Police Clearance (valid within the last 3 months)
  • Pre-Employment Medical and DAS clearance
  • The right to work in Australia


More About the City


City of Stirling is a diverse and thriving local government in Western Australia, with over 243,000 residents. We are committed to supporting our diverse workforce and creating a welcoming and inclusive environment for all employees.



How to Apply


Applications are invited from experienced business improvement specialists who are passionate about delivering exceptional service delivery and improving operational efficiency. If you're interested in this position, please click 'Apply' now.



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