Executive Director of Lifestyle and Community Services

5 days ago


Sydney, New South Wales, Australia RSL LifeCare Full time
About the Role

RSL LifeCare is seeking a highly experienced and skilled Executive Director of Lifestyle and Community Services to lead the development and delivery of lifestyle programs and services across our residential care, retirement living, and home care communities.

Key Responsibilities:

  • Develop and implement a strategic plan to enhance the lifestyle and community experiences of our residents and clients, with a focus on delivering tangible improvements and metrics-driven results.
  • Drive innovation in the development of lifestyle programs, leveraging data insights and technology to create new and engaging experiences.
  • Design and implement operating models, programs, and services that address health and ageing challenges, including new models of care and support.
  • Leverage data insights to build segmentation and a more tailored approach to delivering services, with a focus on customer conversion, engagement, and retention.
  • Lead the ongoing development and delivery of training and education for customer-facing employees to embed an enhanced community member experience.
  • Proactively identify and address the implications of relevant laws, regulations, standards, and practices, ensuring RSL LifeCare remains ahead of industry requirements.
  • Mentor, coach, and inspire Lifestyle and Wellbeing teams to deliver a focus on individual community members' preferences and abilities in the areas of leisure, lifestyle, wellness, and community engagement.
  • Demonstrate leadership qualities that build and develop a high-performing and highly engaged team, with a focus on positive change and continuous improvement.

About You:

  • A depth of experience leading the development and delivery of lifestyle programs and services in a residential, healthcare, and/or community setting.
  • Demonstrated ability to engage teams and key stakeholders to lead effective change across a multi-site organization.
  • Demonstrated ability to make decisions that balance commercial outcomes, customer experience, and risk mitigation.
  • Demonstrated knowledge and experience in rehabilitation techniques and delivering services that take into consideration the recipient's cognitive and physical abilities.
  • Demonstrated success in designing, communicating, and embedding operating models (systems, operations, and governance) to improve the service delivery of care to others.
  • Experience in leading and motivating geographically dispersed teams.
  • Excellent verbal and written communication skills.
  • Previous experience working in the aged care sector will be highly regarded, as will tertiary qualifications in Health Services Management, Physiotherapy, Occupational Therapy, Exercise Physiology, or related discipline.

Our Benefits:

  • Not-for-profit tax benefits, including salary packaging of up to $15,900 per year.
  • Staff discounts across 700 select retail stores through Maxxia Rewards.
  • Leave Loading - 17.5% pay top-up on paid leave.


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