Lifestyle and Community Director

13 hours ago


Sydney, New South Wales, Australia RSL LifeCare Full time
About the Role

We are seeking a highly skilled and experienced General Manager Lifestyle and Community to lead the development and delivery of lifestyle programs and services across our communities in Residential Care, Retirement Living, and Home Care.

Key Responsibilities
  • Develop and implement a plan to deliver tangible improvements to lifestyle and community experiences, evidenced by metrics such as customer conversion, engagement, and retention.
  • Drive innovation in the development of lifestyle programs to enhance the overall experience of our community members.
  • Design and implement operating models, programs, and services that address health and ageing challenges, including new ways of using technology and new models of care and support.
  • Leverage data insights to build segmentation and a more tailored approach to delivering services and grow engagement.
  • Lead the ongoing development and delivery of training and education for customer-facing employees to embed an enhanced community member experience.
  • Proactively identify the implications of relevant laws, regulations, standards, and practices and identify and deliver service improvements that ensure RSL Life Care is ahead of industry requirements.
  • Mentor, coach, and inspire Lifestyle and Wellbeing teams that deliver a focus on individual community members' preferences and abilities in the areas of leisure, lifestyle, wellness, and community engagement.
  • Demonstrate leadership qualities that build and develop a high-performing and highly engaged team - be an advocate for positive change.
About You

We are looking for a candidate with a depth of experience leading the development and delivery of lifestyle programs and services in a residential, healthcare, and/or community setting. You will have demonstrated ability to engage teams and key stakeholders to lead effective change across a multi-site organisation. You will also have demonstrated ability to make decisions that balance commercial outcomes, customer experience, and risk mitigation.

We welcome applications from candidates with a background in rehabilitation techniques and delivering services that take into consideration the recipient's cognitive and physical abilities. Previous experience working in the aged care sector will be highly regarded, as will tertiary qualifications in Health Services Management, Physiotherapy, Occupational Therapy, Exercise Physiology, or related discipline.

RSL Life Care offers a range of benefits, including not-for-profit tax benefits, staff discounts, and leave loading. It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role.



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