Ambassador of Excellent Guest Experiences

5 days ago

Broome, Australia beBeeCustomerService Full time $20,719 - $20,826

At Minor Hotels, we strive to deliver exceptional guest experiences in a diverse and expanding global organisation.
We are committed to investing in our team members' skills to support their career growth and advancement.
Main Responsibilities:
Provide a warm and friendly welcome to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide outstanding service.
Process guest reservations, updates, and special requests accurately and efficiently, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Hourly rates (excluding super):
Monday - Friday: $33.38
Saturday: $40.05
Sunday: $46.73

About You:
We are looking for a Guest Service Agent who is passionate about delivering high-quality service within a hotel environment.
You will have demonstrated ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
You consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

Your Benefits:
Learning and development programs to boost your career.
Exclusive hotel deals, including discounts at Minor Hotels in Australasia.
International accommodation discounts across our hotel brands.
Cashback and discounts at top retailers in AU/NZ.
Discounted entertainment and activities.
Exclusive health insurance offers and workplace banking benefits.
Generous leave, including parental and birthday leave.

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