
Customer Experience Ambassador
2 weeks ago
We are a global hospitality leader with a presence in over 58 countries.
Our team is dedicated to delivering exceptional guest experiences and fostering a positive work environment.
Oaks Broome Hotel is seeking a Guest Service Agent to join our team.
This role involves providing warm and welcoming service to guests, ensuring smooth check-ins and check-outs, and offering insights on local attractions and amenities.
- Key Responsibilities:
- Provide excellent customer service to guests upon arrival, addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
- Oversee the accurate processing of guest reservations, updates, and special requests using property management systems.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations.
We believe in supporting our team members to grow and develop within the company. Here are some benefits we offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia; offers for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at top retailers.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: Employee assistance program and tailored wellness support.
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