Client Support Specialist

2 days ago

Wollongong, New South Wales, Australia beBeeCommunication Full time $50,000 - $80,000
Job Opportunity

We are seeking an experienced professional to fill the role of Client Support Specialist. This position is responsible for providing exceptional customer service through various communication channels, ensuring clients meet their taxation, superannuation, and registration obligations. The ideal candidate will possess strong interpersonal skills, be able to work in a dynamic environment, and provide tailored advice aligned with current legislation, policy, and procedures.

Key Responsibilities:
  • Engage with clients via phone, web chat, email, paper, and online portals to address their concerns and needs.
  • Develop a thorough understanding of individual client circumstances and deliver personalized solutions.
  • Facilitate meaningful conversations to support and facilitate clients' payment, lodgment, and registration outcomes.
  • Manage challenging interactions with empathy and professionalism.
Requirements:
  • A client-centric approach.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively as part of a team.
  • Flexibility to adapt to varying shifts.

This role offers a unique opportunity to make a positive impact on our clients' lives by delivering exceptional service and support.

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