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Ombudsman - Financial Dispute Resolution
2 months ago
We are seeking a highly skilled and experienced Ombudsman to join our team at AFCA. As a key member of our Investments and Advice (I&A) decision-making team, you will play a critical role in resolving disputes and achieving fair outcomes for our customers.
The I&A decision-making team is focused on complaint resolution and engaging with industry and consumer groups to tackle important issues affecting I&A customers. You will be responsible for making decisions, individually or as part of a panel, on standard and complex disputes in accordance with AFCA rules and fairness principles.
This is a unique opportunity to contribute to the financial services sector and make a real difference in the lives of our customers. You will have the opportunity to provide professional and technical leadership across AFCA and coach and mentor case workers and others.
About YouTo be successful in this role, you will need:
- Legal qualifications and a significant track record of achievement at senior executive level within the financial planning, stockbroking, managed fund, cryptocurrency or derivatives industries (ideally in more than one sector) or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
- Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
- A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community
- The ability to convey complex concepts in simple terms
- The skills and desire to explain your decisions to financial firms and to complainants verbally
- The ability to coach and mentor junior staff
- Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny
AFCA is a for-purpose organisation that provides a free service for individuals and small businesses. We are committed to fairness and driving positive change in the financial sector. Our people are at the centre of everything we do, and we strive to create a workplace that is inclusive, supportive and empowering.
We offer a range of benefits, including flexible working arrangements, progressive leave entitlements, and not-for-profit salary packaging benefits. We are committed to providing a recruitment experience that is fair, inclusive and accessible.
If you are passionate about driving fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply.
