Customer Relationship Manager

6 days ago

Perth, Western Australia beBeeAccount Full time $80,000 - $120,000

Our company offers a logistics experience like no other, built on our people and promise to deliver.

We are seeking an Account Manager who is solution-focused, curious, and analytical

As an Account Manager at our organization, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide insights and expertise to navigate the complexities of the logistics environment and solve problems quickly.

Key Responsibilities:

  • Determining customer needs to deliver customer-centric and solution-driven outcomes.
  • Maintaining strong relationships at multiple stakeholder levels both internally and externally.
  • Collaborating closely with customers to ensure project goals & timelines are met, service levels are maintained, and annual NPS scores are achieved.
  • Leading solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention.
  • Developing and managing key account plans and continuous improvement initiatives aligned with corporate objectives.
  • Leading the development of reports and conducting on-site client visits weekly, monthly, and quarterly to focus on tactical and strategic KPIs.
  • Managing administrative functions for assigned accounts, including CRM management and general administration to enhance portfolio results.

Requirements:

  • Previous experience in an Account Manager role, ideally within Supply Chain, Logistics Management, or similar service industries.
  • Excellent prioritization and organizational skills.
  • Exceptional communication skills, both written and verbal.
  • A proactive approach to supporting customers at all levels.
  • A data-driven mindset with strong commercial acumen and strategic thinking, including proficiency in MS Excel.
  • An entrepreneurial attitude demonstrating initiative and ownership.

Why choose our company?

  • Competitive remuneration with uncapped earning potential.
  • Ongoing professional development and career growth opportunities.
  • A dynamic, empowering culture that encourages continuous improvement.
  • Opportunity to work with industry leaders and a diverse customer base.
  • A modern office environment with necessary tools provided.
  • Team-building activities and company functions to foster connection.
  • Partnership with charities, offering volunteering opportunities to make a positive impact locally and internationally.

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