Customer Solutions Team Lead

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $130,000
Key Leadership Role - Customer Solutions Team Leader

This role offers a unique opportunity to lead and motivate a team by delegating tasks, providing coaching, fostering collaboration, and driving accountability to achieve organisational goals.


Job Responsibilities:
  • Lead the customer solutions team by delegating tasks, providing coaching, fostering collaboration, and driving accountability.
  • Contribute to the development of customer solutions strategies.
  • Develop client and supplier relationships.
  • Ensure successful delivery of requests for proposals (RFPs) and quotations, including research, accurate and compelling content.
  • Support in the proposal build stages and budget creation.
  • Negotiate with suppliers, driving innovation and cost savings.

Requirements:
  • Proven experience in events industry or group travel industry in Operations and Account Management.
  • A desire to move into a key leadership role.
  • Sound knowledge of procurement, product and market trends, and negotiation skills.
  • Technical proficiency with customer relationship management (CRM) software and data analysis tools.
  • High proficiency in Microsoft Office applications.
  • Ability to juggle multiple projects and deadlines.

Benefits:
  • Culture: a dynamic and inclusive work environment that fosters growth and development.
  • Opportunities for individualised learning and development pathways.
  • Access to LinkedIn Learning platform, offering over 24,500 courses in various languages.
  • Exclusive staff discounts through our employee-only portal.
  • Travel discounts for you, your family, and friends.
  • Corporate health discounts with BUPA.
  • Mental health support and employee assistance programs.
  • Regular social events and opportunities to attend global conferences.
  • Giving back to the community through corporate social responsibility initiatives.

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