Customer Solutions Team Leader

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FCM Meetings & Events 1
Events Customer Solutions Team Leader - North Sydney, NSW
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Job no:
Brand:
FCM Meetings & Events
Work type:
Full time
Location:
New South Wales
Categories:
Events & Production, Business Development
At FCM Meetings and Events we have an elevated focus on strategy, content and technology. It's all backed by the global strength and security of Flight Centre Travel Group's (FCTG) flagship corporate travel brand FCM Travel.When you combine the talent, tech, global reach of our blended brand as well as the amazing ability of our people to think differently – the result is a meetings and events company LIKE NO OTHER.
The
EventsCustomer Solutions Team Leader
plays a critical role in leading the Customer Solutions Team and supporting the sales and account management functions. By delivering and supporting the team to create accurate, efficient, creative, innovative and aspirational programs that enhance customer satisfaction and maximise our conversion of the events, group travel and venue finder opportunities.
What you will be doing
:
Lead and motivate the team by delegating tasks, providing coaching, fostering collaboration, and driving accountability to achieve organisational goals
Contribute to the customer solutions strategy
Developing client and supplier relationships
Ensuring successful delivery of RFP's and quotations including research, accurate and compelling content
Support in the proposal build stages and budget creation
Supplier engagement, innovation and negotiation
What you will bring to the role:
Experience in events industry/group travel industry in Operations and Account Management
A desire to move into a key leadership role
Sound knowledge of procurement, product and market trends and negotiating skills
Technical proficiency with CRM and data analysis
High proficiency in MS Office
Ability to juggle multiple projects and deadlines
What's in it for you?
?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development:Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
#LI-ME1#MTEV#LI-Onsite
The Events Customer Solutions Team Leader plays a critical role in leading the Customer Solutions Team and supporting the sales and account management functions.
The Events Customer Solutions Team Leader plays a critical role in leading the Customer Solutions Team and supporting the sales and account management functions.
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