Client Service Ambassador

2 days ago

Gold Coast, Queensland, Australia beBeeClientService Full time $40,000 - $60,000

Customer service excellence is at the heart of every successful business. At HUB24, we're committed to delivering exceptional service and maximising customer experience.

We're looking for a highly skilled and passionate individual to join our team as a Client Service Officer.

The role will involve:

  • Providing outstanding customer service via inbound and outbound calls, tickets, and chat functions
  • Assisting with client enquiries and liaising with key relationships
  • Drafting and producing client communications as required by advisors and managers
  • Utilising effective problem-solving and time management skills in client service operations
  • Other service-related queries as assigned by your team leader

To be successful in this role, you'll need:

  • Superannuation or managed funds experience, with knowledge of insurance or banking products and familiarity with platform products and wrap services
  • Proven client service experience in a call centre environment, with a passion for customers
  • Energised by resolving questions and supporting clients through outstanding phone interaction
  • Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time

As a valued member of our team, you'll enjoy:

  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A supportive and inclusive team culture
  • Recognition and rewards for outstanding performance

At HUB24, we're proud to be an employer of choice for women and have been recognised on the BOSS Best Places to Work list. We commit to responding to every applicant and offer a flexible and remote-friendly work environment.

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