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Client Services Ambassador
2 weeks ago
This is an opportunity to provide exceptional and friendly service in a client-centred environment, meeting the diverse needs of clients with complex requirements.
Key Responsibilities- Greet clients and attend to all counter and telephone enquiries
- Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry and monthly reports
- Liaise extensively with clients from multicultural backgrounds
- Perform minor hearing aid repairs and troubleshooting
- Assist clinicians with the provision of clinical services by proactively identifying client needs and demonstrating the use of hearing aids
- A proactive problem solver with a desire to accept responsibility and take ownership of work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and Android applications)
