Delivering Exceptional Customer Experiences

3 days ago

Cairns, Queensland, Australia beBeeDiversity Full time $51,359 - $73,469
Customer Service Representative Opportunity

We are seeking a passionate and motivated Customer Service Representative to join our team. This is an exciting opportunity for someone who enjoys interacting with customers and providing exceptional service.

About the Role:

  • As a Customer Service Representative, you will be the face of our brand, interacting with customers at the rental counter, completing rental bookings and responding to general customer inquiries.
  • You will establish customer car rental needs by actively listening, assist with leadership duties, review our various add-ons and services to determine what may best suit the customer, communicate rental procedures and guidelines effectively, complete rental bookings in a timely, efficient and accurate manner, and answer customer questions and inquiries.

Perks You'll Enjoy:

  • Hourly pay + loadings + commission incentives
  • Employee discounts on car rental across Avis Budget Group
  • Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

Requirements:

  • Applicants must have a full and valid driver's licence
  • This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
  • Ability to work in a fast paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, sales or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards

Our Company Culture:

We are a performance driven company where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We value diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

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