Injury Triage Specialist

7 days ago

Sydney, New South Wales, Australia beBeeInjuryTriage Full time $70,000 - $95,000
Injury Triage Specialist

Delivering exceptional client experiences through effective injury triage services is at the heart of this role.

Our ideal candidate will be responsible for assessing reports of injuries and illness from our clients, making recommendations to achieve outstanding customer service. This involves conducting initial telephone screens with injured parties, developing Return to Work plans where required, liaising with treating medical practitioners, maintaining effective communication with client organisations, updating and maintaining databases, designing and documenting business processes, handling customer disappointments and complaints, completing Corrective Action Reporting where required, and preparing regular client reports.

Key Responsibilities:
  • Conduct initial telephone screens with injured parties
  • Develop Return to Work plans
  • Liaise with treating medical practitioners
  • Maintain effective communication with client organisations
  • Update and maintain databases
  • Design and document business processes
  • Handle customer disappointments and complaints
  • Complete Corrective Action Reporting
  • Prepare regular client reports
Requirements:
  • Allied Health Qualification (Registered Nurse, Occupational Therapy or Exercise Physiology)
  • Registration with relevant professional body (NSW registration /AHPRA/ ESSA)
  • Excellent time management skills and ability to meet deadlines
  • Advanced verbal communication skills
  • Advanced computer literacy
  • Driver's License
  • Desirable: Experience and familiarity with applicable state and federal legislation, Return to Work Coordinator Training
Company Culture:

We acknowledge the Traditional Owners of the land and celebrate the stories and culture of Aboriginal and Torres Strait Islander Elders.

As an equal opportunity employer, we value all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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