Marketing Operations Leader

5 days ago

Melbourne, Victoria, Australia ANZ Full time

About Us At ANZ, we're shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We're seeking an experienced leader to join our Customer Engagement division as the Head of Marketing Operations and Delivery. As a key member of our team, you'll play a vital role in articulating who we are as a brand and why customers should choose and stay with us.

The newly created Head of Marketing Operations and Delivery role holds a critical mandate to drive the successful execution of Marketing's most strategic initiatives. You'll be responsible for ensuring that these initiatives are delivered on time, within scope, and to the highest standards of excellence.

This role requires a seasoned leader who can take ownership of the entire delivery lifecycle. From planning and prioritisation, change management, financial and resource management through to delivery efficiency, governance and process effectiveness, you'll oversee every aspect of our marketing operations.

As the Head of Marketing Operations and Delivery, you'll align resources and capabilities with organisational priorities. You'll manage complex change initiatives and ensure robust governance across all programs to guarantee continuous improvement.

You'll provide both program and project management to internal and cross-functional initiatives. Additionally, you'll be accountable for BAU delivery excellence across the function.

Banking is changing, and we're changing with it. We offer great opportunities for our people to try new things, learn and grow.

Whatever your role at ANZ, you'll be building your future while helping to build ours.

Your Day-to-Day Responsibilities
  • Drive strategic planning and prioritisation to align programs with organisational goals
  • Lead change management and communication strategies to ensure smooth program execution
  • Champion delivery excellence and implement continuous improvement practices
  • Oversee financial management for BAU operations and investment initiatives
  • Manage resources to align talent and capabilities with critical priorities
  • Establish and enforce governance standards across all programs and projects
  • Oversee demand management and optimise capacity for successful delivery outcomes
  • Coordinate work sequencing across teams to ensure synchronised execution
  • Maintain consistent delivery cadence and rhythm for project and BAU activities
  • Manage supplier contracts to optimise cost efficiency and quality
What You'll Bring

To succeed in this role, you'll ideally bring extensive experience in leading large, complex, cross-functional programs with a strategic vision aligned to organisational goals.

You'll have deep expertise in change management and executing communication strategies to ensure stakeholder alignment.

Strong focus on operational excellence and continuous improvement practices is also essential.

A strong understanding of financial management, optimising costs, and delivering maximum value will help you succeed in this role.

Experience in leading PMO functions and establishing governance standards is highly desirable.

We welcome applications from candidates with a growth mindset, and if you have most of these skills in your toolbox, we'd love to hear from you.

Why Join Us?

At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact.

You'll feel it too.

Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ, and we celebrate the different backgrounds, perspectives, and life experiences of our people.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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