Customer Experience Team Leader

2 days ago

Melbourne, Victoria, Australia OLV Human Services Full time

Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just facilities; we're the driving force behind sports enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well-being of the Victorian community. Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration.

About the role:

As Customer Service Team Leader at the State Netball Hockey Centre, you'll lead and develop a high-performing team, fostering a positive workplace culture. Through coaching and training, you'll empower staff to deliver exceptional customer service, ensuring a seamless and engaging experience.

You'll be the first point of contact for customer feedback, driving a customer-first approach that enhances client acquisition and retention. Managing rosters, compliance, and event bookings, you'll ensure smooth operations while collaborating with key stakeholders. With a focus on continuous improvement, you'll refine processes, implement best practices, and manage budgets to optimise efficiency and service excellence.

Required skills and Qualifications:

  • Proven experience leading large teams in a customer-facing environment
  • Strong background in customer service, ideally within sport, recreation, hospitality, or leisure
  • A customer-centric mindset with excellent communication and problem-solving skills
  • Ability to build strong relationships and collaborate effectively with stakeholders
  • A track record of successfully developing and implementing service procedures
  • Strong computer literacy and administrative skills
  • Current Victorian Working with Children's Check (Employee)
  • First Aid and CPR Certification
  • Experience with Perfect Gym and venue booking software (highly desirable)

Why is this a great place to work?

You will love working at the State Sports Centres. Here's just a few reasons why:

  • Great staff benefits including free parking, gym membership, discounts at SSCT food & beverage and retail outlets, and complimentary court hire for casual bookings across the stadiums
  • Family and friends' discounts on gym membership
  • Discounted access to holiday programs and creche for dependents
  • Flexible working arrangements
  • You will be surrounded by elite athletes daily and will be supporting a wide range of elite sports and world-class events, as well as community sport and recreation
  • You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
  • We have a fantastic team of people who are great to work with.
  • Join us in our mission to help people to be excited about sport, engage in healthy activity, and feel inspired to be their best.

How to apply:

Please send through a resume and cover letter supporting your application for this exciting role with State Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying. For further information please contact Abigail Grant, Talent Acquisition Business Partner +61 3 9926 1358.

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.

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