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Senior Customer Experience Leader

1 week ago


Melbourne, Victoria, Australia Victoria Racing Club Full time
Job Description

We are seeking a highly skilled Membership and Customer Sales & Services Lead to oversee the day-to-day operations of our membership and customer sales and service functions. This role will be responsible for ensuring high levels of member engagement, satisfaction, and retention.

This position works closely with the Membership & Ticketing Sales and Service Manager to implement strategies that drive membership sales, enhance customer service experiences, and maintain operational excellence. The successful candidate will provide guidance and support to team members to ensure service goals are met and a customer-first approach is maintained.