Volunteer Coordinator

1 month ago


Sydney, New South Wales, Australia Asylum Seekers Center Full time

Welcome Volunteer

Job Summary

The Asylum Seekers Center is seeking a dedicated Welcome Volunteer to join our team. As a key member of our community, you will play a vital role in creating a welcoming and safe environment for people accessing our services.

Key Responsibilities

  • Facilitate Welcome Induction sessions for new clients, providing essential information about our center and wider-Sydney services.
  • Ensure that information provided is easy to understand, updated, and useful to clients.
  • Coordinate bookings for Welcome sessions using our internal database.
  • Support clients with practical needs by making referrals to relevant services within the center.
  • Work collaboratively with fellow volunteers to ensure clients waiting are supported with their questions.
  • Prepare and set up the Main Hall to create a welcoming and vibrant space.
  • Use various spreadsheets and systems to record information, contact clients, and make requests on their behalf.

Selection Criteria

  • Experience working with people from diverse backgrounds and cultures.
  • Strong computer skills, with the ability to use systems independently with minimal assistance.
  • Sociable, warm, and outgoing personality.
  • Strong verbal and written communication skills.
  • Patience to teach and explain.
  • Flexibility to juggle multiple tasks and take on extra responsibilities as needed.
  • Ability to work collaboratively with other staff and volunteers.

Conditions/Requirements

  • Adhere to the Asylum Seekers Center's vision, purpose, and values.
  • Act in accordance with our Code of Conduct and Child Protection Policies at all times.
  • Undertake a NSW Working with Children Check prior to commencement and ensure it remains up-to-date.
  • Comply with Work, Health, and Safety systems.
  • Comply with Incident Management Procedures and emergency protocols.
  • Demonstrate respectful and welcoming behavior towards all people at the center in culturally appropriate ways.
  • Support a child-safe organization by undertaking screening for suitability to work with children and vulnerable people and complying with relevant state/territory legislative requirements.


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