Reliable Technology Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeDesktop Full time $110,000 - $140,000
Job Overview

Embracing a culture of transformation, you will play a pivotal role in delivering cutting-edge technology that empowers flexible work and collaboration on reliable systems.

We are seeking an individual who can focus on the reliability of our services and infrastructure. Utilizing standard project management methodologies to ensure consistency, you will continually enhance systems where appropriate, selecting technologies that support our growth strategy.

Key Responsibilities
  • Deliver efficient solutions to our users that meet expectations
  • Adopt agile methodologies and processes aligned with our delivery framework
  • Liaise with vendors to report or escalate faults
  • Contribute to global laptop refresh initiatives
Requirements
  • Demonstrate ability to navigate ambiguity and collaborate with functional teams for consistency and quality outcomes
  • Exhibit high emotional intelligence - self-aware, motivated, and empathetic, with excellent interpersonal skills
  • Communicate clearly, concisely, and unambiguously
  • Possess good working knowledge of Desktop OS, hardware components, identity management, video conferencing solutions, AD, and related services, remote access, endpoint security, end-user device management, productivity tools, and automation
  • Display broad understanding of laptop hardware fault diagnostics and resolution
  • Familiarity with the ITIL lifecycle is beneficial

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