Information Technology Support Engineer

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Impactful HR Professional | Shaping the Future Workforce Through Strategic Talent Acquisition

Job Opportunity: IT Support Engineer at AVASO Technology

Location: Melbourne, Australia

Employment Type: Full Time

Experience: 2+ years

Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced IT Support Engineer to join our team in Australia, Melbourne. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Responsibilities

• The candidate will provide IT field support including, but not limited to, troubleshooting hardware, software, and operating system issues, as well as printers, fax machines, telephony devices, and peripherals, and fixing them without violating the hardware warranty or customer security compliance requirements
• Installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Configuration & and troubleshooting of Apple mobile devices
• Printer and VOIP phone configuration & troubleshooting
• Conference room A/V equipment assistance & and troubleshooting
• Assisting basic onsite activities involving racks, patch panels, routers, firewalls, switches, servers, and other enterprise-level hardware while under instruction from remote teams
• Take ownership of incidents and service requests (SRQs) raised by users in the ticket management system
• Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is completed satisfactorily to avoid ticket reopening
• Reviewing and maintaining KB articles
• Provide VIP support for Desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available (e.g., MI calls)
• Contribution towards automation & and service improvements

Qualifications

• 2-4 years of experience in onsite support
• Knowledge and experience with Windows 10 OS
• Good expertise in EUC tools, remote support tools, MS Office, and Outlook
• Understanding of VPN and mobile device support
• ITIL processes (Incident, Change, Problem, Service Request) and related activities such as spare and buffer stock management
• Knowledge and experience with ticketing tools (ServiceNow / Remedy, etc.)
• Knowledge and experience in service requests, incidents, problem management, and change process
• Optional: knowledge of AD and smart hands and feet support
• Optional: knowledge and experience of supporting tablets
• Optional: Ability to lift/move computer equipment weighing up to 20kg

Must Have Skills

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace)
• Knowledge of IT security best practices and protocols

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to ramneek.malhi@avasotech.com.

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "AVASO") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.

Notes

Referrals increase your chances of interviewing at AVASO Technology Solutions. This posting includes information about Melbourne, Victoria, Australia locations and typical salary ranges when available.

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