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Motor Claims Consultant role in a dynamic environment with flexible working arrangements. This position can be based in multiple locations, ideally within an hour's commute from one of our offices.
This is a full-time opportunity offering great flexibility. We're seeking Claims Specialists to join our high-energy team, where you'll have the chance to enhance your skill set and provide exceptional customer service.
As a Claims Consultant, you'll respond to high volumes of inbound calls, providing subject matter expertise on effective complaints management processes to support positive customer outcomes.
You'll have access to industry-leading developmental and training programs, including 6 weeks of training and a comprehensive onboarding process. Each day will be different, as you'll offer appropriate customer solutions to vulnerable customers.
If you're passionate about making a difference, we'd love to hear from you.
Joining our organization, you'll have access to various benefits, including:
- Up to 50% off personal insurance
- 5 additional leave days per year
- Flexible work arrangements, including remote work options
- 20 weeks paid parental leave for both primary and secondary carers
- Comprehensive career growth programs
- Respond to high-volume inbound calls, providing subject matter expertise to customers
- Participate in industry-leading developmental and training programs
- Offer customer solutions to vulnerable customers while delivering exceptional service
- Strong technical experience in the insurance claims industry is beneficial
- Excellent phone conversation skills and ability to communicate effectively
- Demonstrated resilience and empathy towards customers
- Strong communication skills and a customer-centric mindset
