Insurance Claims Specialist
1 week ago
Lodge new insurance claims for customers and intermediaries by assessing coverage through questioning, policy interpretation, and informed decisions.
Elevate the customer experience by setting clear expectations and effectively communicating claim management strategies to achieve desired outcomes.
Negotiate collection of customer excess with a focus on educating clients about payment options. Ensure financial outcomes align with claims costs while demonstrating accountability.
Manage customer enquiries regarding existing claims, prioritizing cost management and progressing claims within agreed timeframes to maximize efficiency.
Ensure accurate information dissemination to customers based on in-depth knowledge of claim policies and processes. Identify areas for process improvement to enhance overall effectiveness.
Key Responsibilities- Decision making within policy guidelines to deliver optimal results for customers and the organization.
- Responsible for personal development and professional learning goals, actively participating in performance review processes.
- Strong analytical and problem-solving skills to assess claim situations.
- Excellent communication and interpersonal skills to interact with customers and colleagues.
- Ability to work independently and as part of a team to achieve organizational objectives.
This role offers a unique opportunity to grow professionally while contributing to the success of the organization. A dynamic work environment, opportunities for advancement, and a competitive compensation package are just a few of the benefits you can expect.
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