Customer Experience Leader

3 days ago

Adelaide, South Australia beBeeCustomer Full time $89,927
Leadership Role in Contact Centre

As a key member of our team, you will be responsible for leading and guiding a group of consultants to deliver exceptional customer service across various channels.

You will use your coaching skills to support the development of your team members, helping them to succeed in their roles.

With an eye on performance, you will utilise data and insights to drive continuous improvement, creating a safe and supportive work environment.

Key Responsibilities:

  • Proven experience in leading teams in contact centre environments.
  • A passion for coaching, mentoring and supporting professional development.
  • Excellent communication skills, both written and verbal, reflecting high levels of professionalism.
  • Emphasis on achieving operational outcomes through effective management of adherence, absence and KPIs.
  • Proficiency in information systems and familiarity with contact centre technology.
  • Awareness and appreciation of regulatory obligations.

We are looking for someone who is passionate about delivering exceptional customer service and has a strong track record of leadership and coaching.

The successful candidate will have excellent communication and interpersonal skills, being able to build strong relationships with team members and stakeholders.

Results-driven leaders who are passionate about making a difference are encouraged to apply.

About Us

Our company values diversity and aims to create an inclusive workplace culture where everyone feels valued and respected.

We offer a range of benefits including access to salary packaging, 14 weeks paid parental leave and discounted private health cover.

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