Customer Experience Leader

3 days ago

Adelaide, South Australia beBeeCustomerCentric Full time $75,000 - $100,000

Delivering Exceptional Customer Experiences: A Leadership Role

About the Position

The ideal candidate will be responsible for overseeing a team of customer service professionals, ensuring they provide top-notch support to clients. The successful leader will possess strong interpersonal and communication skills, with the ability to motivate and develop their team members.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve business objectives
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experiences
Requirements
  • 3+ years of experience in a Contact Centre or Customer Service position, preferably in a leadership role
  • Proven track record of delivering exceptional customer experiences and improving team performance
  • Strong understanding of customer service metrics and KPIs
  • Customer-centric approach with a focus on continuous improvement
Benefits
  • Opportunity to work with a talented team of professionals
  • Chance to make a positive impact on customers' lives
  • Professional growth and development opportunities

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