Customer Service Representative

4 days ago

Sydney, New South Wales, Australia SG Fleet Full time
About SG Fleet

SG Fleet is a leading financial services company that specializes in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.

Job Title: Call Centre AgentAbout the Role

This position is responsible for answering general enquiries from Novated Drivers in relation to existing novated leases. The successful candidate will provide timely and accurate resolutions to customer queries, liaising with internal departments and external customers as needed.

Key Responsibilities
  • Respond to novated drivers' phone and email enquiries, ensuring accurate and timely resolutions.
  • Maintain excellent systems notes, updating Fleet Management systems with detailed actions and comments.
  • Process customer requests on behalf of or via other teams, while adhering to company policy and procedure.
  • Take ownership of personal development and customer service core competencies.
  • Work effectively with the team to ensure excellent customer experience and adherence to KPIs.
Requirements
  • Previous experience in a customer service inbound call center.
  • Good communication skills, both written and verbal.
  • Ability to resolve problems through to complete resolution in a timely and effective manner.
  • Strong organisational and prioritisation skills.
What We Offer
  • Recharge and relax with up to four extra days of leave each year.
  • Industry leading 20 weeks paid parental leave.
  • Save plenty with vehicle salary packaging.
  • Monetary service milestone awards.
  • Recruitment referral bonus.
  • Discounted mobility products and services.
  • Flexible work arrangements.
  • Career progression opportunities.
  • Education support towards your growth.
  • Two paid volunteer days each year.
  • Health and wellbeing support.

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