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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Cornerstone Health Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a vital role in providing exceptional service to our network of telehealth doctors and patients.

Key Responsibilities:

  • Provide exceptional customer service via phone and online
  • Manage inbound patient enquiries and respond to their needs in a timely and professional manner
  • Collaborate with our telehealth doctors and other team members to ensure seamless service delivery
  • Identify opportunities for process improvements and suggest solutions to enhance our service

Requirements:

  • High attention to detail and strong communication skills
  • Experience in customer service, preferably in a healthcare setting
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong technical skills, including proficiency in Best Practice software

About Cornerstone Health:

We are a dynamic and growing telehealth business committed to delivering high-quality primary healthcare services. Our team is passionate about patient support and is dedicated to making a positive impact in the healthcare industry.