Campus Coordinator

4 days ago

Melbourne, Victoria, Australia beBeeService Full time $55,000 - $85,000

**Job Title:** Customer Service Representative

We are seeking a skilled and experienced Campus Coordinator to join our team at Box Hill campus.

The successful candidate will be responsible for managing the day-to-day operations of the campus, providing exceptional customer service to parents, students, and staff members.

Main Responsibilities:

  • Operate as the first point of contact for all Melbourne Matrix parents and students in person, over the phone, and online.
  • Manage the day-to-day operations of the Box Hill campus.
  • Provide enrolment advisory, service, and support to students, parents, and staff members.
  • Respond to inbound telephone, email, and face-to-face enquiries.
  • Make outbound sales and engagement calls.
  • Ownership of end-to-end enrolment management, from trial lessons to retention.
  • Management of customer profiles and enrolments on the CRM.
  • Delivery of internal communications at the campus level.
  • Providing support to staff and students on site.

Requirements:

  • Minimum one year experience in Customer Service, Administration, Retail, or Sales.
  • Outstanding verbal and written communication skills, with a confident, polite, and professional approach.
  • Ease in being proactive and asking for a sale, as well as negotiating and solving problems with prospective customers when you hear 'no'.
  • Keen attention to detail when documenting and entering information.
  • Ability to remain calm and focused during busy periods.
  • Flexible attitude, hard-working, and results-driven.

Perks:

  • Convenient location in Box Hill, close to public transport.

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