IT Support Specialist

2 months ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time
IT Servicedesk Consultant Opportunity

Milestone IT is seeking an experienced IT Servicedesk consultant to join our team. As a key member of our IT team, you will provide Level 1 support to users both on and off-site.

Key Responsibilities:

  1. Provide IT support over the phone and via other communication channels
  2. Log and manage tickets efficiently
  3. Perform hands-on hardware and software support
  4. Install, move, add, and change equipment and software
  5. Maintain our clients' networks
  6. Conduct proactive and reactive troubleshooting to identify potential issues

Requirements:

  1. Detailed knowledge of ticketing systems
  2. Experience with Windows 10 Operating Systems
  3. Proficiency in Microsoft Office Suite
  4. Understanding of Active Directory
  5. Previous experience in a similar role
  6. Excellent communication and interpersonal skills
  7. Ability to work independently and as part of a team

This is a challenging and exciting opportunity for someone looking to take their IT career to the next level. We offer a dynamic work environment and opportunities for growth and development.


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