Strategic Client Advocate

7 days ago

Australia beBeeCustomerSuccess Full time $100,000 - $120,000
Customer Success Manager Role

We are seeking a skilled Customer Success Manager to play an integral part in maintaining and growing our clients across ANZ. The successful candidate will advise and guide a wide variety of clients who are using our products, ensuring they adopt our data and solutions widely within their business.

Key Responsibilities:

  • Maintain high levels of customer satisfaction and retention.
  • Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams.
  • Become a Trusted Advisor for our clients and the Voice of our Customer across different teams.
  • Increase and track adoption of Experian Marketing Services solution including expansion of use cases through expanded networking within accounts.
  • Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption.
  • Promote and track sales teams supporting other data management clients.
  • Develop trusted advisor relationships with partners and exec sponsors.
  • Run client workshops & webinars where required.

Requirements:

  • 2+ years of experience (or a mix of both) and University qualification.
  • Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel).
  • Strong experience solving enterprise technology and data challenges.
  • Proven record of over-achievement and exceeding expectations.
  • Experience organizing and prioritizing tasks, project management.
  • Experience managing relationships with a range of customers.
  • Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy.

What We Offer:

  • Great compensation package and bonus/commission plan.
  • Core benefits including Experian shares discount and wellness program.
  • Flexible work environment, hybrid model.
  • Flexible time off including volunteer time off, personal leaves and paid holidays.
  • 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave.

Why Choose Us?

  • Experian is proud to be an Equal Opportunity and Affirmative Action employer.
  • Our diverse workforce drives our success.
  • Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age.

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