Senior Client Advocate

3 days ago

Australia beBeeClientLiaison Full time $60 - $80

About Our Client Liaison Officer Role

We are seeking an exceptional Client Liaison Officer to join our team and ensure a seamless client experience. In this pivotal position, you will provide high-quality support as the key point of contact for inquiries, care coordination, and service delivery.

Job Description

This role involves providing empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services. You will handle daily client inquiries, feedback, and complaints with professionalism and care. As the main point of contact between clients, families, referral sources, carers, and administrative staff, you will ensure seamless service delivery.

Your Key Responsibilities:

  • Provide empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services.
  • Handle daily client inquiries, feedback, and complaints with professionalism and care.
  • Serve as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery.
  • Educate clients and families on available services and care plan benefits, ensuring clarity and understanding.
  • Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs.
  • Oversee recruitment, orientation, and retention of care teams, ensuring efficient operations.
  • Collaborate with the accounts department to ensure accurate billing aligned with care plans.
  • Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date.

The Ideal Candidate:

To succeed in this role, you will need a Diploma or Bachelor's degree in Aged Care, Community Services, or a related field. Proven experience in care coordination or case management, particularly within the aged care sector, is highly regarded. You will also possess strong knowledge of aged care services, including Home Care Packages and NDIS. Excellent interpersonal and communication skills, both written and verbal, focusing on active listening and problem-solving, are essential.

What We Offer:

We are committed to delivering quality care and support tailored to unique client needs. As part of our team, you will have opportunities for personal and professional growth in a rewarding role. You will be part of a supportive team that values making a difference in seniors' and individuals' lives.

Requirements:

  • Diploma or Bachelor's degree in Aged Care, Community Services, or a related field.
  • Proven experience in care coordination or case management, particularly within the aged care sector.
  • Strong knowledge of aged care services, including Home Care Packages and NDIS.
  • Ability to develop and manage person-centered care plans meeting individual client needs.
  • Excellent interpersonal and communication skills, both written and verbal, focusing on active listening and problem-solving.
  • Proficiency in using CRM systems and maintaining accurate client records.
  • Familiarity with health, disability, and aged care regulations and best practices.
  • Valid First Aid and CPR certifications.
  • Current National Police Check.
  • Full driver's license and the right to work in Australia.

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