Trade Sales Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

Trade sales professionals require exceptional communication skills, product knowledge and a passion for delivering outstanding customer service.

In this role, you will play a key part in assisting customers directly, processing sales transactions and ensuring accurate stock movement within the warehouse or store. You will also support your team in meeting and exceeding service delivery expectations for customers.

Key Responsibilities:
  • Operate point-of-sale systems to accurately record transactions
  • Provide excellent service to satisfy customer inquiries, make sales and take orders for delivery, both in department and by telephone
  • Suggest complementary products and contribute ideas to increase store or department sales
  • Process and follow up quotes on a daily basis to qualify, refine and close sales opportunities
  • Negotiate individual items on each quote to close sales opportunities
  • Complete and check all paperwork correctly, ensuring procedures are followed as instructed
  • Assist with preparation, packing and dispatch of orders
  • Assist with receipt and ensure safe storage of stock, as required; may operate a forklift
  • Manage stock levels and liaise with suppliers as directed by the local manager
  • Maintain the tidiness of the work area as required or directed
  • Acquire and maintain update knowledge of old and new product and stock levels
  • Attend industry-related trade nights for product training
  • Undertake self-directed learning through relevant platforms for relevant products
  • Maintain security over merchandise and monies from theft and damage
  • Report all damage to, breakage of and loss of stock to the local manager or supervisor
  • Adhere to safe work practices
  • Co-operate with other departments in the preparation of orders, including delivery of product
  • Follow all reasonable directions given by the team lead or local manager, and adhere to company policies and procedures to the best of your ability
  • Undertake self-assessment on personal safety to adhere to assigned lifting requirements

Key Performance Indicators include:

  • Contribution to achievement of monthly store or department sales targets
  • Turnaround time for follow-up of first-time quotes: 2-7 hours
  • Maintenance of the quote register and Frameworks with sales opportunities daily
  • Regular attendance at work
  • Provision of polite service to customers and colleagues daily

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