Life Insurance Claims Specialist

18 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $72,000 - $98,000
Claims Consultant

This is a key role within our Group space where you will be responsible for managing life insurance claims from start to finish, providing a seamless experience for our customers.

The successful candidate will have a strong analytical and problem-solving ability, excellent communication and empathy skills, and a solid understanding of injuries, illnesses, and treatment.

  • A key focus of this role involves providing a best-in-class customer and client experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.
  • Independently managing a portfolio of TPD and IP claims end-to-end.
  • Assess, analyse, calculate and finalise claims payments.
  • Active engagement of external treating doctors, rehabilitation consultants as well as in-house medical and legal specialists and delivering timely outcomes for our customer.
  • Provide exceptional customer service in accordance with our philosophy, policy and claims procedures.
  • Participate in case conferences, peer case discussions, and instructing third party service providers.
Requirements
  • Life insurance claims management experience within Group policy - IP and/or TPD claims experience is ideal OR;
  • Workers Compensation or Return to Work claims management experience with an Allied Health background.
  • Strong analytical, problem-solving & time-management skills.
  • Excellent communication & empathy to support customers during challenging times.
  • Solid understanding of injuries, illnesses and treatment.
Benefits
  • Collaborative team environment with supportive leadership.
  • Internal career growth opportunities.
  • Melbourne CBD office with on-site fitness centre and wellness classes.
  • Flexible work arrangements.
  • Full-time, permanent contract.
About Us
  • We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
  • We are committed to inclusion and supporting the career growth of our diverse workforce.
  • We strive to find the best outcomes for customers and partners and value working together to find the best solutions for problems.
Accountability

You are always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners and value working together to find the best solutions for problems.

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