Excellence in Client Experience

3 days ago

Sydney, New South Wales, Australia beBeeLuxury Full time $90,000 - $120,000
Job Title:

Client Experience Manager

Key Responsibilities:
  • Lead and coach sales teams to deliver exceptional client experiences.
  • Oversee the effective use of CRM systems, ensuring accurate data capture, segmentation, and follow-up activity.
  • Design and implement personalized client journeys, including appointments, styling sessions, and events.
  • Build strong relationships with high-value clients, ensuring a seamless and memorable experience.
  • Analyse client engagement data, identify opportunities, and support commercial goals.
  • Provide training and feedback to the team to ensure clienteling standards are consistently met.
  • Partner with store leadership to integrate client engagement into broader sales and performance objectives.
Requirements:
  • Previous experience in luxury or premium fashion retail, ideally in a client engagement or styling leadership role.
  • A proven ability to coach and develop a team around service and client relationships.
  • Confidence in using CRM platforms and applying data insights to engagement strategies.
  • Demonstrated success in building and maintaining long-term client relationships.
  • Excellent communication, interpersonal, and presentation skills.
  • A genuine interest in luxury fashion, styling, and delivering personalized service.
What's Next?

If you're passionate about delivering exceptional client experiences, apply now to take your career to the next level. Share this opportunity with friends who may be interested.

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