Service Express Agent
6 days ago
About the Role
The Westin Perth is seeking a highly skilled and enthusiastic Guest Service Expert to join our team as a Service Express Agent. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and comfortable throughout their stay.
Key Responsibilities
- Assist with all guest inquiries and direct internal and external calls to ensure seamless communication.
- Process food and beverage orders, answer questions on menu selection, and record transactions in our point-of-sale system.
- Create memorable guest moments and follow up with guests to ensure their requests are resolved to their satisfaction.
- Maintain accurate and up-to-date guest accounts.
- Take reservations as required and ensure a smooth check-in and check-out process for hotel guests.
- Provide a warm and welcoming impression as an ambassador for the hotel at all times.
Requirements
- Competent in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience with OPERA software or similar systems.
- Passionate about delivering exceptional customer service and creating a positive guest experience.
- Positive attitude and an electric personality.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to Employee Assistance Programs.
About Marriott International
Marriott International is a global hospitality company with a portfolio of 30 brands and over 8,000 properties worldwide. We are committed to empowering our guests to regain control and enhance their well-being while traveling. Our associates are passionate about delivering exceptional guest experiences and creating memorable moments for our guests.
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