Service Express Agent

6 days ago


Perth, Western Australia Marriott Full time

About the Role

The Westin Perth is seeking a highly skilled and enthusiastic Guest Service Expert to join our team as a Service Express Agent. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and comfortable throughout their stay.

Key Responsibilities

  • Assist with all guest inquiries and direct internal and external calls to ensure seamless communication.
  • Process food and beverage orders, answer questions on menu selection, and record transactions in our point-of-sale system.
  • Create memorable guest moments and follow up with guests to ensure their requests are resolved to their satisfaction.
  • Maintain accurate and up-to-date guest accounts.
  • Take reservations as required and ensure a smooth check-in and check-out process for hotel guests.
  • Provide a warm and welcoming impression as an ambassador for the hotel at all times.

Requirements

  • Competent in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Experience with OPERA software or similar systems.
  • Passionate about delivering exceptional customer service and creating a positive guest experience.
  • Positive attitude and an electric personality.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to Employee Assistance Programs.

About Marriott International

Marriott International is a global hospitality company with a portfolio of 30 brands and over 8,000 properties worldwide. We are committed to empowering our guests to regain control and enhance their well-being while traveling. Our associates are passionate about delivering exceptional guest experiences and creating memorable moments for our guests.



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