Operations Coordinator

3 days ago


Perth, Western Australia FedEx Express Full time
About the Role

The Operations Coordinator supports the Senior Manager WA in delivering exceptional customer service and ensuring the smooth operation of our business.

The key responsibilities of this role include:

  • Providing administrative support to the Senior Manager WA, including general administration and office duties
  • Managing agent and outside hire administration, ensuring compliance and responding to inquiries
  • Ensuring a high level of attention to detail and accuracy in data entry and reporting
  • Reporting on weekly service quality KPIs and contributing to the continuous improvement of processes and systems
  • Providing exceptional customer service to internal and external clients
  • Performing other related tasks as directed by the Manager
  • Ensuring compliance with OHS, Dangerous Goods, and Environmental legislation
Requirements

To be successful in this role, you will need:

  • Analysis and problem-solving skills
  • Excellent communication and interpersonal skills
  • Self-motivation and the ability to work independently with a high level of autonomy
  • Ability to multitask and meet deadlines
  • Previous administration experience, preferably in the transport industry
  • Advanced computer skills, particularly in MS Office, including Excel
About FedEx Express

FedEx Express is one of the world's largest express transportation companies, consistently ranked as one of the world's top 500 companies and the World's Most Admired Companies by Fortune magazine.

We provide fast and reliable delivery to over 220 countries and territories, with a strong commitment to customer service and employee well-being.

Our Philosophy

We operate under the People-Service-Profit (P-S-P) philosophy, which prioritizes the care and development of our employees, ensuring they can deliver exceptional service to our customers and drive business success.

We value innovation, integrity, and commitment, and have a supportive and caring work environment that encourages employees to thrive and contribute to our mission.



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