Additional Services Consultant
6 days ago
As a key member of our team, you will be responsible for providing coaching and support to care home administrative teams in maintaining and executing the Additional Services program. This will involve leading sales and marketing efforts, monitoring resident satisfaction, and ensuring compliance with program requirements. You will also be required to travel at times and work collaboratively with other teams to achieve business objectives.
Key Responsibilities
• Lead Additional Services Sales & Marketing within the Care Home, working closely with the Care Home team to drive program success.
• Monitor resident satisfaction with the Additional Services program, identifying areas for improvement and implementing changes as needed.
• Maintain Additional Services Compliance with the Care Home, ensuring that all program requirements are met and that risks are mitigated.
• Manage Third Parties and Vendors delivering Additional Services Products with the Care Home, ensuring that all agreements are in place and that services are delivered to a high standard.
• Maintain/update support resources and processes to deliver the Additional Services program, ensuring that all team members have the necessary tools and information to succeed.
• Review of trends and outcomes of the periodic audits completed in care homes, identifying areas for improvement and implementing changes as needed.
• Support to Customer Services Consultants with using the compliance tools in each care home, ensuring that all team members have the necessary skills and knowledge to succeed.
• Provide the General Manager and Customer Service Consultant with Additional Services training and education, ensuring that all team members have the necessary skills and knowledge to succeed.
• Monitor General Manager and Customer Service Consultant effectiveness with Additional Services Sales, identifying areas for improvement and implementing changes as needed.
• In collaboration with the Resident Placement Team, drive uptake of the program and delivering education to all stakeholders, ensuring that all team members have the necessary skills and knowledge to succeed.
Requirements
• Previous experience in a Customer Service or Sales role, with a proven track record of achieving set targets and consistently delivering high-quality results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes as needed.
• Ability to work collaboratively as part of a high-performing team, with a focus on delivering business objectives and achieving results.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines.
About Us
We are a leading provider of aged care services, committed to delivering high-quality care and support to our residents. We take pride in our unique agile culture, which adapts to the needs of our team members and ensures that everyone has the opportunity to grow and develop their skills. We are committed to equality and diversity, and we welcome applications from candidates from all backgrounds.
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