
Research Collaboration Specialist
7 days ago
Our vision is of a future where collaboration drives progress for all. We believe in research that is open, inclusive and better.
Job OverviewWe are seeking a Senior Academic Engagement Manager to play a pivotal role in engaging with universities, institutions and consortia across APAC.
- Lead customer engagement programs to onboard, educate and support customers, ensuring high adoption and satisfaction.
- Work cross-functionally with teams to resolve issues and strengthen relationships with Academic customers in APAC.
- Promote new features and product capabilities to drive usage and provide recommendations tailored to the APAC research ecosystem.
- Partner with Sales on renewal and expansion opportunities to drive retention and growth.
- Identify risks to adoption and design engagement approaches to address them.
- Manage and mentor team members to build capacity and capability for best in class customer engagement and support across the APAC region.
The ideal candidate will have 4+ years of experience in Customer Success or Support in a B2B software context, excellent communication skills and a self-starter mentality.
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Scientific Research Collaborator
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Research Administration Officer
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Research Centre Manager
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Clinical Research Assistant
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Senior Research Data Specialist
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Security Research Specialist
6 days ago
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Defence Research Security Specialist
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Collaborative Automotive Specialist
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